At Trendstop operated by Prairielogic Enterprises Private Limited, we are committed to providing a dependable and transparent shopping experience for every customer. We prioritize fairness, clarity, and timely issue resolution. This Grievance Redressal Policy has been established to ensure your concerns are addressed efficiently, respectfully, and in accordance with applicable legal requirements.
What is a Grievance?
A grievance refers to any complaint, concern, or dissatisfaction related to a transaction carried out on our platform, for which you seek a proper resolution. This may include, but is not limited to, issues concerning product defects or quality, incorrect or late deliveries, payment disputes, return or refund concerns, exchange queries, dissatisfaction with customer support, or questions regarding our platform policies.
How to Raise a Grievance
If you encounter an issue, we recommend reaching out to us through our available support channels. The process is as follows:
Visit Contact Us Page
Go to the “Contact Us” section on our website.
Select Your Concern
Choose the category or issue type that best matches your problem.
Submit Your Complaint
Share complete details, such as your order ID, a clear description of the concern, and any relevant photos or documents for verification.
Once submitted, our team will assess your request and respond appropriately.
Escalation to Grievance Officer
If your issue remains unresolved, or if you are not satisfied with the response provided by our customer support team, you may escalate it to our designated Grievance Redressal Officer, appointed in accordance with the Information Technology Act, 2000 and other governing regulations.
Trendstophas appointed a dedicated Grievance Officer responsible for overseeing complaint handling, ensuring transparency, and resolving escalated grievances.
Grievance Handling Process
Acknowledgement: We will acknowledge receipt of your grievance within 48 hours via email.
Unique Ticket/Reference ID: A tracking ID will be generated and shared with you so you can monitor the progress of your complaint.
Resolution Timeline: Our team, along with the Grievance Officer, will work to resolve your concern promptly, typically within 7 working days or as required by applicable legal standards.
Updates & Communication: You will receive regular updates on your grievance through your registered contact details.
Closure of Grievance
Your grievance will be marked as resolved under the following circumstances:
When a satisfactory resolution has been provided by our support team or the Grievance Officer.
When no response is received from you within a reasonable period after a solution has been offered.
When a final decision has been shared in line with our policy and applicable laws.
Contact Us
For any grievance-related concerns or to initiate a complaint, please reach out to us at prairielogicenterprises@gmail.com.
Note
This policy may be revised periodically. For the most up-to-date version, please review our Terms of Use and Privacy Policy pages.
