At Trendstop, operated by Prairielogic Enterprises Private Limited, we aim to offer a smooth and reliable shopping experience. Throughout this document, “we,” “our,” and “us” represent Prairielogic Enterprises Private Limited, while “you,” “your,” and “user” refer to our customers. By completing a purchase on our platform, you acknowledge and accept the return and refund guidelines outlined below. If you ever need to request a return, the terms are clearly detailed for your understanding.

Eligibility for Returns

Items must be returned in unused, unwashed, and original condition, with all tags, labels, and packaging included exactly as received.
All tags, labels, and boxes must be sent back without any damage or alteration.
Products that have been worn, washed, or modified in any manner will not qualify for a return.
Return requests must be initiated within 48 hours from the date of delivery. Please contact our support team within this timeframe to begin the process.Items that do not match these criteria will not be accepted for return.

How to Initiate a Return

Step 1: Submit a Request
Email us with your Order ID and the reason for requesting a return at prairielogicenterprises@gmail.com.

Step 2: Provide Supporting Images
If your order is damaged, defective, or incorrect, please attach clear photos so we can verify the issue promptly.

Step 3: Follow the Provided Instructions
Once your request is reviewed and approved, we will send you the full return procedure.

We reserve the right to decline return requests that fail to meet our stated guidelines.

Refund Process & Timeline

After your returned product reaches us, our team will check it against the return conditions. You will be notified whether your refund has been approved or denied. If approved, the refund will be issued to the original payment method within 5–7 business days. A confirmation email will be sent once the refund is successfully processed.

Partial Refund Guidelines

If a returned item only partially meets the required conditions (such as slight damage or missing packaging), a partial refund may be granted at our discretion.

Damaged, Defective, or Wrong Product

If the item you receive is damaged, faulty, or not the product you ordered, please submit a return request within 48 hours of delivery. Attach clear photos or videos showing the issue and send them to us via email so we can assist you promptly.

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